Questions we get before the order.

±0.2 in (5 mm) on each axis for cuboid parcels and ±0.4 in (10 mm) for irregular ones, after the ten-minute setup that includes measuring one reference box. Each reading averages thousands of depth points, so tape, labels and small dents do not move the number. Carriers round up to the next inch; DimCam can hand you the rounded value they will bill.

No. If you charge your own customers by measured dimensions, most US states require a certified dimensioner. DimCam is built for everything else: choosing the cheapest carrier and service, entering correct dimensions in your shipping software, and stopping dimensional-weight chargebacks. Carriers re-measure with their own certified equipment either way.

Normal warehouse lighting, LED or fluorescent, is fine. The sensor carries its own infrared projector and an IR-pass filter, so it does not depend on room light. Keep direct sunlight off the platform.

Transparent, mirror-finish and some black high-gloss surfaces return no depth and are flagged as unmeasurable rather than guessed. Soft bags are measured as the smallest box that contains them and flagged non-cuboid. Flat items under 0.5 in need the lower mast setting and a flat platform.

Any USB-HID postal scale (DYMO M and S series, Brecknell PS, Fairbanks Ultegra, Stamps.com), Mettler Toledo PS60 and PS90 over USB or RS-232, and RS-232 bench scales through a USB adapter. DimCam reads the weight and publishes it with the dimensions. No scale? It measures dimensions alone and you type the weight.

Any Windows 10 / 11 or Ubuntu 22.04+ machine with a USB 3 port, 4 GB of RAM and a dual-core CPU. A small Intel N100 mini-PC or a Raspberry Pi 5 runs a station comfortably, and the PC that already runs WorldShip almost always qualifies.

UPS WorldShip and FedEx Ship Manager through the hotkey, ShipStation and other browser tools the same way, and anything else through the local REST or TCP API. If your software already talks to a Tricolops RapidSize, it works unchanged.

About ten minutes: bolt the base behind your scale, set the mast height, plug in the cable, calibrate the empty surface, measure one reference box. Every station includes a remote setup session if you want an engineer on the call.

Two years on all hardware against defects in materials and workmanship, with advance replacement of the camera head. Software updates are included for the life of the product. Out-of-warranty repairs are quoted at cost.

Yes. Each station pairs with its own PC, and central software can poll any number of them over the network. Ask about volume pricing for three or more.